Privacy Policy
Last updated 23 October 2026
This policy explains what personal data Carpetstory Canada collects when you use carpetstory.ca, write to us, request samples or order a rug, why we collect it, and the choices you have. Carpetstory Canada is based in Ottawa, Ontario, Canada.
Who we are
Carpetstory Canada is responsible for the personal data collected through this website. You can reach us at hello@carpetstory.ca or on +1 613 883 1801.
What we collect
Information you give us: when you send an enquiry, open a trade account, request samples, use the estimate tool, subscribe to our letters or call us, we receive what you give us: your name, email address, phone number, company, country, the project you describe and the samples you specify.
Information collected automatically: our hosting provider records server logs (IP address, browser, pages requested). Where enabled, Google Analytics, Microsoft Clarity and Google Ads conversion tags record how visitors use the site: pages viewed, time on page, approximate location and the device used. These tools set cookies; see the cookies section.
Preferences stored in your browser: your language choice (a NEXT_LOCALE cookie), your shortlist of pieces and whether you have dismissed a message. These stay on your device.
Why we use it
To answer your enquiry, weave and ship your samples or rug, prepare quotations and technical sheets, manage a trade account, send the letters you asked for, keep our records and accounts, protect the site from abuse, and understand which pages are useful so we can improve them. We do not sell personal data, and we do not send marketing to people who have not asked for it.
Legal basis
In Canada we handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for people in Quebec, the Act respecting the protection of personal information in the private sector. If you are in the European Union, the United Kingdom or Switzerland, we rely on performance of a contract (your enquiry, samples or order), our legitimate interest in running and improving the site, and your consent for marketing and non-essential cookies.
Who we share it with
Service providers who process data for us: Netlify (hosting), Sanity (content), Resend (transactional email), Google and Microsoft (analytics and advertising measurement, where enabled), our workshop in Jaipur, India (to weave and ship your samples or rug), and the freight and courier companies that deliver them. Each receives only what its task requires. We also share data where the law requires it.
International transfers
We are based in Canada. Some of the providers above process data in the United States or the European Union, and order details go to our workshop in India so it can make and ship your rug. Data held outside Canada is subject to the laws of the country where it is held. Where data leaves the EU or UK we rely on the providers’ standard contractual clauses or equivalent safeguards.
How long we keep it
Enquiries and correspondence: three years after our last contact, so we can pick up a project where it left off. Orders, invoices and trade account records: as long as Canadian tax and corporate law require. Analytics data: according to each tool’s retention settings. You can ask us to delete your data sooner; see your rights below.
Cookies
Essential: the language cookie. Analytics and advertising: Google Analytics, Microsoft Clarity and Google Ads, where enabled, to measure visits and conversions. You can block or delete cookies in your browser, install Google’s opt-out add-on, or use the consent controls where they appear. The site works without non-essential cookies.
Your rights
You may ask what personal data we hold about you, correct it, have it deleted, object to or restrict its use, receive a copy in a portable form, and withdraw consent at any time. Write to hello@carpetstory.ca; we answer within 30 days. If you are not satisfied with our answer, you may complain to the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d’accès à l’information. In the EU or UK you may also complain to your data protection authority.
Children
The site is for adults and businesses. We do not knowingly collect data from anyone under 18.
Changes
We will post any change to this policy here with a new date. Significant changes will be announced on the site.
Contact
Carpetstory Canada, Ottawa, Ontario, Canada. hello@carpetstory.ca · +1 613 883 1801.